Telecommunications

Senate® helps wireless and wire line service providers, cable and satellite operators, and emerging players drive toward high performance in a converging digital environment.

The telecom industry is undergoing a rapid change with continuing consolidation and non-traditional players entering the market. The following trends exist in the telecom industry:

• Increased competition
• Service proliferation
• Commoditization of products and services
• Need to emphasize customer-focus

These trends are forcing telecom companies to concentrate their resources externally and to perform more efficiently. Local and long-haul carriers, mobile operators, cable companies, and other broadband providers have to reduce costs and lower prices offered to consumers while introducing new offerings.
For the traditional telecom service providers, managing these changes are made all the more challenging by the emergence of electronic business and the Internet. The Internet is a new way of communicating. Voice, data, video, and audio are all transformed into digital content distributed through high-speed networks. Wireless access to digital content transforms e-commerce into mobile e-commence. For telecom organizations to move forward in this industry, improved efficiency, convergence and increased speed to market with new products and services is the key to success. Telecom companies need true insight into their customers. This requires efficient client relationship management and integrated flexible systems. This increases efficiency and improves customer service through consolidation of IT platforms by developing a new generation of service environments.

Senate® has proven global capabilities and a wealth of expertise in telecom sector. We have an established track record in helping organizations to meet their emerging market needs while simultaneously managing operational costs.

Senate® provides telecom solutions and services in operational support systems (OSS), business support systems (BSS) and content and media. In addition, we also provide a range of value added service platforms. Senate® is a total service provider helping telecom company’s right across their channels, operations and countries. Help is rendered, by providing global economies of scale and innovative service models. Our service offerings span consultancy, design, systems integration, applications management, testing, and outsourcing.

Within this new digital economy, communications and content have become synonymous. This change puts telecom service providers at center of the economic revolution. It opens the door for tremendous business opportunities throughout the communications industry. These opportunities can be tapped through wire line and wireless telecommunications, Internet services, entertainment, television, publishing, film and cinema, music, and radio.

Senate® provides the following services to our communications clients:

• Content management
• Customer Relationship (CRM)
• Data Warehousing
• Electronic Business & Internet
• Internet Services
• Outsourcing Services
• Security architecture
• Wireless & Mobility