Infrastructure Management

Infrastructure management outsourcing is a service where we take over the responsibility for operating all or part of your IT infrastructure. In today's volatile business world, enterprises face significant challenges in scaling and managing their global IT infrastructure. To meet these challenges, Senate offers focused solutions in core infrastructure areas for building and managing the enterprise IT infrastructure comprising lifecycle services in datacenter management, desktop management, database administration, and web operations. Senate’s domain expertise spans a diverse set of systems and technologies within an organization's enterprise IT infrastructure.

Enterprises can achieve cost efficiencies and accelerated time-to-delivery by leveraging Senate’s robust global delivery model, proven methodologies, standardized tools and mature processes for enterprise infrastructure management services (IMS).  Senate offers focused solutions in core infrastructure areas and leverages its proven IT infrastructure assessment tool and methodologies to design solutions that are closely aligned to the client's business strategy.

We deliver the solution through our global network of shared service centres, providing consistent, world-class service at cost effective rates for your infrastructure and data centre needs. Your infrastructure can be hosted in, and managed remotely from, the most appropriate or cost-effective locations.

Today, business faces four key IT issues:

• the increasing complexity of technology
• rapid business change with unpredictable workloads
• the high cost of managing and maintaining IT
• the growing pressure of regulatory demands.

These are all barriers to profitability, flexibility and competitiveness, and you can remove them by outsourcing your infrastructure management to Senate.
We address the four key issues of complexity, change, cost and compliance through:

Technical excellence: Senate is a technology leader. We have experience in planning and implementing complex technical projects. This enables us to manage equally complex environments for clients. It differentiates us and underpins our ability to recommend and implement cost-effective upgrades to increase your efficiency and ensure compliance.

Service excellence: Customer support is committed to fast incident response and early restoration of service. Management is end-to-end, ensuring you receive the service you want for your entire infrastructure, including third party elements such as telecoms. We aim for an 80% “fix on first call” rate.

Cost leadership: We recognize that all organizations seek the lowest overall cost. Senate delivers cost leadership in Infrastructure Management through advanced technology, blended sourcing, global delivery from shared service centres and innovative financing to spread cost evenly throughout the life of the contract with no exceptional front-end cost. 

Data Centre Services
Senate’s data centres are among the most secure and flexible in the world. Managed services are highly automated and standardized. The technology is leading edge, with no expensive-to-run legacy systems, and is designed to accommodate both the current and future requirements of our clients.

We take responsibility for the continuous management of infrastructure from basic data centre provision to real-time offsite storage, dual centre service delivery and scalable on-demand services.

All centres are resilient and provide 24/7 service, full disaster recovery and business continuity. They are secure to the highest relevant standards.

Security
Security measures include biometric access control, continuous CCTV monitoring and strict procedures for the disposal of waste, using shredders and secure waste containers, and de-gaussing electronic media.

All network applications have password protected user names and log-ons, and password change rules every 30 days. There are dedicated communications for each specific customer and there is no co-mingling of customer data. Data is encrypted and encapsulated and we ensure end-to-end transmission integrity.

Systems comply with relevant international standards and local country requirements for data protection and system usage. Data Centres are certified to ISO/IEC 17799. Client specific and industry specific security compliance is also provided as required.

Disaster recovery and data replication
Disaster recovery and business continuity measures include duplication of machinery across multiple locations. The overall recovery plan is kept up to date. There is a mock exercise every quarter and there are also project specific contingency plans with well defined roles and responsibilities.