Infrastructure Management

Infrastructure management outsourcing is one of our consulting services, where we take over the responsibility of operating all or part of your IT infrastructure. In today's volatile business world, IT business solutions & outsourcing companies face significant challenges in scaling and managing their global IT services infrastructure. To meet these challenges, Senate® offers focused business solutions and consulting services in core infrastructure areas. These business solutions and consulting services are used for building IT infrastructure management of your enterprise. Senate®’s IT infrastructure services comprises of lifecycle services in:

• Datacenter Management
• Desktop Management
• Database Administration
• Web Operations

Senate®’s domain expertise spans over a diverse set of systems and technology infrastructure services within an organization's IT infrastructure.

IT business solutions & outsourcing companies can achieve cost effectiveness and accelerated time-to-delivery for enterprise Infrastructure Management Services (IMS) by leveraging Senate®’s:

• Robust global delivery model
• Proven methodologies
• Standardized tools
• Mature processes

Senate® offers focused solutions in core infrastructure areas and leverages its proven IT infrastructure assessment tool and methodologies to design solutions that are closely aligned to the client's business solutions. Senate® delivers business solutions and consulting services through global network of shared service centers. Business solutions and consulting services are delivered by providing consistent world-class service at a competitive price for your infrastructure and data centre needs. Your infrastructure can be hosted in and managed remotely from any location of your choice.

Four key IT issues faced by business are:

• Increasing complexity of technology
• Changing business demands with unpredictable workloads
• Managing and maintaining IT costs
• Growing pressure of regulatory demands

These are barriers to profitability, flexibility and competitiveness. You can remove these barriers by outsourcing your infrastructure management to Senate®.

Senate® addresses the four key issues of complexity, change, cost and compliance through:

Technical excellence: Senate® is a technology leader in business consulting services. We have experience in planning and implementing complex technical projects. This enables us to manage equally complex environments for clients. It differentiates us and underpins our ability to recommend and implement cost-effective upgrades to increase your efficiency and ensure compliance.

Service excellence: Customer support is committed to faster incident response and early restoration of service. Senate® provides end-to-end solutions and services for IT infrastructure management. We ensure you receive the required service for your entire infrastructure, including third party elements such as telecoms. We aim for an 80% “fix on first call” rate.

Cost leadership: We recognize that all organizations seek the lowest overall cost. Senate® delivers cost leadership in Infrastructure Management Services (IMS) through advanced technology, blended sourcing, global delivery from shared service centers and innovative financing. This consulting service helps to spread cost evenly throughout the life of the contract with no exceptional front-end cost.

Data Centre Services: Senate®’s data centers are extremely secure and flexible. Managed services are highly automated and standardized. Cutting edge technology with no expensive-to-run legacy systems is designed to accommodate both the current and future requirements of our clients.

We take up responsibility for infrastructure management from provision of basic data centre to real-time offsite storage, dual centre service delivery and scalable on-demand services.

All centers are resilient and provide 24/7 service, full disaster recovery and business continuity. They are secure to the highest relevant standards.

Security: Security measures include:

• Biometric Access Control
• Continuous CCTV Monitoring
• Strict procedures for the disposal of waste using shredders and secure waste containers
• De-gaussing electronic media

All network applications are password protected and password change rules of 30 days duration. There are dedicated communications for each specific customer and there is no co-mingling of customer data. Data is encrypted and encapsulated. We ensure end-to-end integrity of data transmission.

Systems comply with relevant international standards and local country requirements for data protection and system usage. Data Centers are certified to ISO/IEC 17799. Client-specific and industry-specific security compliance is also provided as per requirement.

Disaster recovery and data replication: Disaster recovery and business continuity measures include duplication of machinery across multiple locations. The overall recovery plan is kept up-to-date. There is a mock exercise every quarter and there are also project-specific contingency plans with well-defined roles and responsibilities.